12 general skills or competencies (Job family competencies) for General Clerk II
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the features and importance of administrative management.
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Level 2 Behaviors
(Light Experience)
Records documents using specialized software, such as desktop publishing or graphics packages.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer complaints and answers complex questions regarding policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees the administrative management functions for professional work.
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Level 5 Behaviors
(Mastery)
Develops long-term staffing needs to provide overflow support for the administrative management.
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Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the principles and methods of using the electronic calendaring software system.
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Level 2 Behaviors
(Light Experience)
Logs all important reminders, deadlines, time off, and blocks of time in the calendar.
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Level 3 Behaviors
(Moderate Experience)
Prepares the assignment tracking and calendaring of activities in the assigned area.
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Level 4 Behaviors
(Extensive Experience)
Manages multiple calendars using features like "show through".
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Level 5 Behaviors
(Mastery)
Keeps current with updated trends for calendaring applications.
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7 soft skills or competencies (core competencies) for General Clerk II
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
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Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
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Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
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Level 5 Behaviors
(Mastery)
Monitors the effectiveness of current confidentiality management systems.
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Summary of General Clerk II skills and competencies
There are 0 hard skills for General Clerk II.
12 general skills for General Clerk II, Administrative Management, Calendaring, Computer Literacy, etc.
7 soft skills for General Clerk II, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a General Clerk II, he or she needs to be skilled in Attention to Detail, be skilled in Confidentiality, and be skilled in Time Management.